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What's New

  • EDISS Gateway Transition Has Begun!
    The EDI Support Services (EDISS) Gateway is getting an upgrade! The Gateway transition is scheduled to begin in Quarter 2, 2016, and will continue throughout 2016. We are excited about the enhanced support capabilities and the new tools this transition will provide to our EDI support staff to better assist our Submitter Community!
  • To determine if your facility has been sent its credentials at this time, visit our
    Gateway Transition List.
  • Interested in Getting Your Remittance Advice Faster?
    Look no further! Sign up today in EDISS Connect for the electronic remittance advice (835) to begin receiving your remittance advice the same day your claims finalize. Additional Electronic Remittance Advice Benefits

Production Alerts

Update: Remittance Advice and Report Processing Issue
For All New Gateway Submitters
Posted: 12/1/16
Updated: 12/2/16
Resolved: 12/6/16

EDI Support Services (EDISS) discovered a processing issue impacting 999, 277CA Acknowledgement reports and Remittance Advice delivery. Impacted reports and remits did not successfully deliver to submitter mailboxes in the new Gateway from November 23, 2016, to December 1, 2016.

A remediation plan is in place and currently underway to address this processing issue. An update will be sent on Monday, December 7, 2016. At this time there is no Submitter action required.

Duplicate File Processing
For All Legacy Gateway Submitters
Posted: 11/22/16

EDI Support Services (EDISS) experienced a processing delay in the Legacy Gateway on November 21, 2016, which impacted a small subset of files. Due to this delay, the small subset of affected files were processed twice and will receive duplicate reports. EDISS encourages Submitters to be observant of the files that receive duplicate reports and ensure that they process correctly with the payer. EDISS apologizes for any inconvenience this may have caused.

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