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Update: Remittance Advice and Report Processing Issue
For All New Gateway Submitters
EDI Support Services (EDISS) discovered a processing issue impacting 999, 277CA Acknowledgement reports and Remittance Advice delivery. Impacted reports and remits did not successfully deliver to submitter mailboxes in the new Gateway from November 23, 2016, to December 1, 2016.
A remediation plan is in place and currently underway to address this processing issue. An update will be sent on Monday, December 7, 2016. At this time there is no Submitter action required.
Duplicate File Processing
For All Legacy Gateway Submitters
EDI Support Services (EDISS) experienced a processing delay in the Legacy Gateway on November 21, 2016, which impacted a small subset of files. Due to this delay, the small subset of affected files were processed twice and will receive duplicate reports. EDISS encourages Submitters to be observant of the files that receive duplicate reports and ensure that they process correctly with the payer. EDISS apologizes for any inconvenience this may have caused.