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Production Alerts

Title Submitters Affected Description
Medicare Remittance Advice Delivery Delay - Resolved 01/24/2024 For Part A & B Medicare Submitters Medicare Remittance Advice Delivery Delay for Part B UT and Part A JE on 01/24/2024.
Medicare Remittance Advice Delivery Delay - Resolved 01/23/2024 For Part A & B Medicare Submitters Medicare Remittance Advice Delivery Delay for Part B UT and Part A JE on 01/23/2024.
Medicare Remittance Advice Delivery Delay - Resolved 01/19/2024 For Part A & B Medicare Submitters Medicare Remittance Advice Delivery Delay for Part A JE and Part B UT on 01/19/2024.

Production Alert Archives

 

What's New

Change Healthcare Update (3/19/2024)

Optum, the parent company for Change Healthcare, has been working with Noridian and other government entities to transition providers enrolled in Change Healthcare connections to the Optum iEDI Clearinghouse. This transition includes both claims and ERA transactions. Noridian will maintain dual enrollment for claims to ensure an easy transition as the Change Healthcare platforms come online. Partners and providers do not need to take any action. This transition is ongoing and Optum will publish additional updates as they are available. For additional information, visit: https://solution-status.optum.com

 

Change Healthcare Cyber Security Incident

We are aware of the recent cyber security incident at Change Healthcare. We are closely monitoring the situation and assessing any potential impact. Our priority is to ensure the security of our data. At this time, there is no indication of any impact on our data. We are working diligently to gather more information and will provide updates as they become available. In the meantime, we appreciate your patience and understanding.

 

If your Electronic Data Interchange (EDI) clearinghouse is impacted by the Change Healthcare cyber security incident, we recommend you check with them for further instructions.

 

To assist with options 1 and 2 below, we have created the following on-demand tutorial:

Tutorial: EDISS Connect: Provider - Manage Transactions

 

What options do providers have to submit their Medicare claims?

 

Option 1: Change to a new vendor

 

  1. Provider will log into their EDISS Connect account at https://connect.edissweb.com/

 

Note: If it has been more than 90 days since your last login, select the 90 days since last login? option to regain access to your account.

 

  1. Select Manage Transactions.
  2. For the 837 transaction, select Add Vendor.

 

Note: Only two submission methods can be listed in the EDISS Connect account. If you already have two listed, one will need to be removed to add the new vendor.

 

  1. Search for the new Vendor by name or Trading Partner ID and Add the correct option once located.
  2. Allow 2-4 business days for the transaction to be moved into production. For awareness, the typical processing timeframe is 7-10 business days.

 

Note: You will not receive a notification when the new vendor has been moved to a production status. We encourage you to log into your account frequently to confirm the status of the transaction.

 

Option 2: Change to direct

 

  1. Provider will log into their EDISS Connect account at https://connect.edissweb.com/

 

Note: If it has been more than 90 days since your last login, select the 90 days since last login? option to regain access to your account.

 

  1. Select Manage Transactions.
  2. For the 837 transaction, select the I will and/or check box.

 

Note: Only two submission methods can be listed in the EDISS Connect account. If you already have two listed, one will need to be removed to add the I will and/or check box.

 

  1. Direct claim submission does require testing. To review the testing requirements, visit https://www.edissweb.com/cgp/registration/
  2. Once a test file is submitted, please allow 72 hours for review of the file.
  3. If the test file is clean, the 837 I will and/or will be moved to a production status in your Connect account.

 

Note: You will not receive a notification when the direct transaction has been moved to a production status. We encourage you to log into your account frequently to confirm the status of the transaction.

 

  1. Methods of submitting direct transactions:

 

Note: For those that are currently set up to receive their Electronic Remittance Advice (ERA) via Change Healthcare, you can either use NMP, if currently registered, to retrieve the ERA or you can update your 835 transaction in your EDISS Connect account to obtain future ERAs through the new retrieval option.

 

Option 3: Direct Data Entry (DDE)

 

This option is for Medicare Part A providers only. DDE is a real-time Fiscal Intermediary Shared System (FISS) application giving providers interactive access for inquiries, claims entry and correction purposes. For more information about this option, Jurisdiction E providers can visit https://med.noridianmedicare.com/web/jea/topics/dde and Jurisdiction F providers can visit https://med.noridianmedicare.com/web/jfa/topics/dde

 

Option 4: Paper Claim Submission

 

Noridian is prepared to accept paper claims for the providers that have exhausted all options above. However, please be aware that paper claims take a minimum of 29 days for payment. Noridian recommends you review the other electronic alternatives available before submitting the request. If you do determine that there are no other options for you to submit claims, you may submit a waiver request on company letterhead that includes your billing PTAN and that you are requesting a waiver related to the Change Healthcare security incident. These requests can be faxed to 701-277-7850. Please allow 2 business days for the request to be processed before submitting claims. Once approved, please ensure that you are following the paper claim submission guidelines to avoid your claims from being rejected. Guidelines for completing a claim can be found at med.noridianmedicare.com, select your jurisdiction and line of business, select Browse by Topic, then select Claims and review the information related to paper claim submission under the Claim Submission section.

 

Using the Gateway SSPR for Password Resets
For All Submitters

EDI Support Services (EDISS) requires all submitters to use the Gateway Self-Service Password Reset (SSPR) website to gain access to their account when their password has been forgotten or has expired.

 

The "Forgot password?" option uses the security questions and answers that were created during registration. EDISS recommends Gateway users store their security questions and answers in a safe and secure location where they can be accessed for future use.

 

To access the Gateway SSPR,

 

For help using this feature,

 


 

 

 

Current System Status

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