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Production Alerts Archive

Remittance Advice Delay — 10/10/2018 – Resolved
For Medicare Part A, Medicare Part B and Iowa Medicaid Submitters

The remittance advice delay for October 10, 2018, has been resolved. Remittances for the regions below are now available for retrieval.

Medicare Part A: JE and JF
Medicare Part B: AK, AZ, ID, MT, OR, SD, UT, WA
Commercial: Iowa Medicaid

Report Delivery Delay — 10/5/2018 – Resolved
For All Medicare Submitters

EDI Support Services experienced a file processing delay impacting Medicare files submitted between October 4, 2018, at 6:00 PM (CST) and October 5, 2018, at 8:30 AM (CST). Reports for these files are delayed.

EDISS will send a notification once the issue is resolved and we are within our normal processing timeframes. EDISS apologizes for any inconvenience this may have caused.

Report Delivery Delay — 10/3/2018 – Resolved
For All Medicare Submitters

EDI Support Services experienced a file processing delay impacting Medicare files submitted between October 2, 2018, at 6:00 PM (CST) and October 3, 2018, at 8:45 AM (CST). Reports for these files are delayed.

EDISS will send a notification once the issue is resolved and we are within our normal processing timeframes. EDISS apologizes for any inconvenience this may have caused.

Claim File Processing Delay — 9/20/2018 – Resolved
For All Lines of Business

EDI Support Services has resolved the processing delay for claim files sent on September 18, 2018, and reports have been delivered. Claim files sent September 19, 2018, through current are still experiencing a processing issue causing reports to be delayed.

Medicare Part B Remittance Advice Delay — 9/19/2018 – Resolved
For Medicare Part B AK and OR Submitters

The remittance advice for Medicare Part B AK and OR for September 19, 2018, are delayed. EDISS apologizes for any inconvenience this may cause.

Medicare Part A Remittance Advice Delay — 9/10/2018 – Resolved
For All Medicare Part A Submitters

The remittance advice delay impacting all Medicare Part A for September 10, 2018, has been resolved.

Medicare Part B Remittance Advice Delay — 9/10/2018 – Resolved
For Medicare Part B ND Submitters

The remittance advice delay impacting Medicare Part B ND for September 10, 2018, has been resolved.

Claim File Processing Delay — 9/7/2018 – Resolved
For All Lines of Business

EDI Support Services experienced a processing delay impacting files submitted Friday September 7, 2018, between 7:30 PM through 11:30 PM (CST). Reports for these files are currently delayed.

Report Delivery Delay — 9/6/2018 – Resolved
For For All Lines of Business

The file processing delay EDI Support Services (EDISS) experienced, which impacted a small subset of claim files submitted on September 6, 2018, between 7:30 PM and 11:30 PM (CST), has been resolved. Reports for these files are now available.

Medicare Part A Remittance Advice Delay — 8/31/2018 – Resolved
For All Medicare Part A Submitters

The remittance advice delay impacting all Medicare Part A for August 31, 2018 has been resolved.

Medicare Part B Remittance Advice Delay — 8/31/2018 – Resolved
For Medicare Part B AK, AZ, CA, HI, MT, NV, OR, UT, and WA Submitters

The remittance advice delay impacting Medicare Part B AK, AZ, CA, HI, MT, NV, OR, UT, and WA for August 31, 2018 has been resolved.

Duplicate Report/Remit Delivery — 8/31/2018
For All Submitters

EDI Support Services (EDISS) identified that a subset of Submitters may have received duplicate reports and/or remits (TA1, 999, 277CA, and 835) for files submitted after 1:00 PM (CST) on August 30, 2018, through current. These duplicate reports should be disregarded.

Claim File Processing Delay — 8/27/2018 – Resolved
For All Lines of Business

The processing issue EDI Support Services (EDISS) experienced, which impacted a subset of files sent on August 26, 2018, is resolved. Reports for these files have delivered.

Multiple Remittance Advice Delivered — 8/23/2018 – Resolved
For Medicare Part B AZ Submitters

The Remittance Advice for Medicare Part B AZ from August 23, 2018, were delivered multiple times. Multiple copies will appear in your mailbox and we strongly encourage deleting the duplicates to avoid double postings.

Medicare Remittance Advice Delay — 8/20/2018 – Resolved
For All Medicare Part A and Medicare Part B Southern CA Submitters

The remittance advice for all Medicare Part A and Medicare Part B Southern CA for August 20, 2018, have delivered.

Medicare Remittance Advice Delay — 7/31/18 – Resolved
For Medicare Part A WA Submitters

The remittance advice for Medicare Part A WA for July 31, 2018, have delivered.

Duplicate Report Delivery — 7/31/2018 – Resolved
For All Submitters

EDI Support Services (EDISS) has identified that a small subset of Submitters may have received duplicate reports (TA1, 999 and 277CA) on July 30, 2018, between 1:11 PM through 2:46 PM (CST). These duplicate reports should be disregarded.

Medicare Remittance Advice Delay — 7/30/2018 – Resolved
For Medicare Part B OR Submitters

The remittance advice for Medicare Part B OR for August 14, 2018, have delivered.

Claim Processing Delay — 7/30/2018 – Resolved
For All Submitters

EDI Support Services (EDISS) experienced a processing issue impacting a subset of files sent on July 27, 2018, between 7:30 AM through 2:35 PM (CST). TA1, 999 and 277CA reports for these files are currently delayed. No Trading Partner action is required to correct this issue.

Medicare Remittance Advice Delay — 7/30/2018 - Resolved
For Medicare Part A CA, HI and NV Submitters

The remittance advice for Medicare Part A CA, HI and NV for July 30, 2018, have delivered.

Unscheduled Maintenance Window — 7/27/2018
For All Lines of Business

EDISS will be conducting system maintenance on July 28, 2018, from 6:00 AM to 6:00 PM (CST). EDISS will continue to collect inbound files during this time; however, submitters may experience delays in report delivery.

Claim Processing Delay — 7/23/2018 - Resolved
For All Medicare Submitters

EDI Support Services (EDISS) experienced a processing issue impacting Medicare claim files sent after July 22, 2018, at 12:00 PM (CST). 277CA reports have delivered and we are within our 2-4 hour standard processing timeframe.

Medicare Remittance Advice Delay — 7/23/2018 - Resolved
For Medicare Part A Submitters

Remittance Advice for all Medicare Part A regions from July 23, 2018 have been delivered.

Medicare Remittance Advice Delay – 7/3/2018 – Resolved
For Medicare Part B CA, HI, and NV Submitters

The remittance advice for Medicare Part B for CA, HI, and NV for July 3, 2018, have now delivered successfully and are available for download.

Claim Processing Delay – 6/21/2018 – Resolved
For All Submitters

EDI Support Services (EDISS) experienced a processing issue that impacted a subset of files sent between June 18, 2018, at 1:00 PM (CST) through June 19, 2018, at 3:00 PM (CST). 999 and 277CA reports have now delivered. Some submitters may receive duplicate rejections on the 277CA report for these files.

Medicare Remittance Advice Delay – 6/21/2018 – Resolved
For All Medicare Part A and AK, AZ, CA, HI, MT, NV, OR, UT, and WA Medicare Part B Submitters

The remittance advice for the below Lines of Business and Regions that were delayed for June 21, 2018, have now delivered.

Medicare Part A: Medicare Part B:
JE: All Regions JE: CA, HI, NV
JF: All Regions JF: AK, AZ, MT, OR, UT and WA

 

Claim Processing Issue – 5/15/2018 – Resolved
For All Medicare Part A and B Providers

The processing delay EDI Support Services (EDISS) experienced impacting a subset of 837 files submitted on May 11, 2018, has been resolved. 999 and 277CA reports for these files have been delivered.

Remittance Advice Delay Identified – 5/10/2018 – Resolved
For All Medicare Part A and B Providers

The remittance advice for all Medicare Part A and B lines of business for May 11, 2018, are delayed.

Processing Delay – 5/10/2018 – Resolved
For All Medicare Part A and B Submitters

EDI Support Services (EDISS) is experiencing a processing delay that is impacting all Medicare Part A and Medicare Part B inbound claim files submitted on May 10, 2018, starting at 3:00 pm (CST) to current. This is causing a delay in 277CA report delivery.

Remittance Advice Delay Identified and Resolved – 3/19/2018
For Medicare Part A (AZ, CA, HI, ND, NV, MT, SD, UT and WY)

The Remittance Advice (835) delay for all affected Medicare Part A states from March 19, 2018, has been resolved. 835 files have been delivered and are available for retrieval.

277CA Report Delivery Delay Identified and Corrected – 3/19/2018
For Medicare Submitters

EDISS is currently experiencing a 277CA report delivery delay associated to 837 files submitted after approximately 9:00 am (CST) on 3/18/2018 through current.

Processing Issue Identified and Corrected – 3/12/2018
For All EDI Gateway Submitters

EDI Support Services (EDISS) identified a processing issue within the EDI Gateway that affected report delivery for 837 files between 6:45 am (CT) on 3/9/2018 through 2:00 pm (CT) on 3/10/2018. Reports for these files are now available for retrieval.

Processing Issue Identified and Corrected – 2/12/2018
For All EDI Gateway Submitters

EDI Support Services (EDISS) identified a processing issue in the EDI Gateway that affected inbound files between 1:00 am – 8:00 am (CT) on 2/12/2018. Please review any 837 submissions from this timeframe to ensure corresponding 999 and 277CA acknowledgement reports were received. If your file did not generate reports, please resubmit the affected file(s) if you have not done so already.

Gateway Intermittent Connectivity: Resolved – 2/12/2018
For All New Gateway Submitters

EDI Support Services (EDISS) has resolved the intermittent connectivity issues for modem users. EDISS apologizes for any inconvenience this may have caused.
NOTE: Submitters who utilize a connectivity vendor (NSV) did not experience this error. If you are interested in looking into the connectivity vendors that we work with visit www.edissweb.com, select your state and select the Software/Connectivity option.

Processing Issue Identified and Corrected – 1/26/2018
For All EDI Gateway Submitters

EDI Support Services (EDISS) identified a processing issue in the EDI Gateway that caused duplicate reports to be delivered to Submitter mailboxes from 4:00 PM on 1/25/2018 to 7:15 AM on 1/26/2018 (CST). This issue has been corrected and any duplicate reports received from that timeframe can be disregarded.

Resolved: EDISS Connect Registration Website – Intermittent Availability – 12/22/2017
For All Submitters

Functionality has been restored for the EDI Support Services (EDISS) Connect Registration website. EDISS apologizes for any inconvenience this may have caused.

Resolved: 277CA Report Delivery Delay
For All Medicare Part A and B Regions

EDISS is currently experiencing a 277CA report delivery delay associated to 837 files submitted after approximately 9:00 am (CST) on 12/10/2017. The 277CA reports for files affected by the processing delay have delivered. Files are now processing files within normal timeframes

277CA Acknowledgement Report Delay
For All Submitters
Occurred: 8/29/2017
Resolved: 8/30/2017

EDI Support Services (EDISS) identified a subset of 277CA Acknowledgement Reports for files submitted after 3 pm (CT) on August 29, 2017 that did not successfully deliver to Submitter mailboxes. These files have all been redelivered successfully.

EDISS Gateway Functionality Latency
For All Submitters
Occurred: 8/13/2017
Resolved: 8/16/2017

The EDI Support Services (EDISS) Gateway is currently experiencing latency that may affect connectivity and file transfers (both uploading and downloading). All functionality is available, although users may see slowness while using the system. EDISS apologizes for any inconvenience this may be causing.

EDISS Gateway Currently Unavailable
For All Submitters
Occurred: 8/9/2017
Resolved: 8/9/2017

The EDI Support Services (EDISS) Gateway is currently experiencing connectivity issues. Submitters will be unable to connect and/or upload/download electronic files. EDISS will send a notification once the issue is resolved. EDISS apologizes for any inconvenience this may be causing.

Gateway Intermittent Dial-Up Connectivity
For All Submitters
Occurred: 8/8/2017 and 8/9/2017
Resolved: 8/8/2017 and 8/9/2017

The EDI Support Services (EDISS) new Gateway is currently experiencing intermittent functionality issues. Submitters may have issues connecting and/or uploading/downloading electronic files. EDISS apologizes for any inconvenience this may cause.

Gateway Intermittent Connectivity
For All Submitters
Posted: 7/10/2017
Resolved: 7/10/2017

The EDI Support Services (EDISS) new Gateway is currently experiencing intermittent functionality issues. Submitters may have issues connecting and/or uploading/downloading electronic files. EDISS apologizes for any inconvenience this may have caused.

Iowa Medicaid Web Portal Unavailable
For Iowa Medicaid Direct Submitters
Posted: 6/1/2017
Resolved: 6/1/2017

The EDI Support Services (EDISS) new Gateway is currently experiencing intermittent functionality issues. Submitters may have issues connecting and/or uploading/downloading electronic files. EDISS apologizes for any inconvenience this may be causing.

Incorrect 277CA Acknowledgment Rejections
For All Medicare Part A Submitters
Posted: 5/17/2017
Resolved: 5/17/2017

EDI Support Services (EDISS) was informed by Centers for Medicare Medicaid Services (CMS) of a nation-wide issue impacting the Medicare Part A NPI crosswalk on May 17, 2017. Due to this issue Medicare Part A files submitted may have received incorrect rejections related to this issue.

EDISS will send a notification once the issue is resolved and the claims can be resubmitted. EDISS apologizes for any inconvenience this may have caused.

Processing Issue Identified and Corrected
For All Medicare Part A and B Submitters
Posted: 5/12/2017
Resolved: 5/12/2017

EDI Support Services (EDISS) delivered duplicate Electronic Remittance Advices (835) and Claim Status Responses (277) to a subset of Medicare Part A and B submitters on 05/11/2017. Duplicate files received by submitters should be disregarded. EDISS apologizes for any inconvenience this may have caused.

Production Alerts New Gateway Production Faxes Sent in Error
For Iowa Medicaid Direct Submitters
Posted: 5/3/2017
Resolved: 5/3/2017

Iowa Medicaid Direct Submitters received new EDISS Gateway production faxes in error on May 2, 2017. These faxes can be disregarded.

Remittance Advice Delay
For Medicare Part B of Arizona, Northern California, Southern California, and Washington Submitters
Posted: 4/24/2017
Resolved: 4/24/2017

Remittance advices for Medicare Part B of Arizona, Northern California, Southern California, and Washington submitters from April 24, 2017 are delayed. Remittance advices are delivering now and all advices are expected to be available for retrieval at, or before, 3 pm CST today, April 24, 2017.

Processing Issue
For All New Gateway Submitters
Posted: 4/19/2017
Resolved: 4/19/2017

EDI Support Services (EDISS) experienced a processing issue through the new gateway that impacted 837 claim files submitted on 04/17/2017 starting at 10:30 pm (CST) to 04/18/2017 8:40 am (CST). If you did not receive reports for files submitted during this time frame, please resubmit the files. EDISS apologizes for any inconvenience this may have caused.