EDI Support Services

E-mail Distribution

September 15, 2009

Electronic Data Interchange Support Services (EDISS) sends E-mail Distributions to subscribers wishing to receive the latest Electronic Data Interchange (EDI) updates. Direct all questions regarding the content of this E-mail to EDISS. Contact information is provided at the bottom of this document. Do not reply to this E-mail.

Welcome to the EDISS Email Distribution!

For All Providers 

EDI Support Services (EDISS) recently used Total OnBoarding (TOB) as a resource to increase the audience of our EDISS Email Distribution. If this is the first distribution you have received, it is because your email was included as a contact email in the TOB system.

EDISS uses email distributions to pass along news, updates, and other important information. Distributions allow us to reach a large section of our electronic community that may not frequently check the EDISS home page, www.edissweb.com, for updates. It is a fast and effective tool that is necessary in the ever changing world of electronic media claims.

To unsubscribe to the EDISS Email Distribution, please use the following link; Unsubscribe.

All Providers Expected to Log into Total OnBoarding

For All Billing Providers Currently Loaded in TOB 

It is an EDISS expectation that all providers registered for electronic media claims log into Total OnBoarding (TOB) and take control of their provider profile.

If you are a provider currently enrolled with EDISS for any electronic transaction (e.g., claim submission, electronic remittance, etc.) your TOB profile information was auto loaded on your behalf by EDISS. To access profile information, your submitter id and tax identification number is required.

It is vital for all providers to establish a log in and password for accessing TOB. The log in and password gives providers the ability to make changes to their profile information, add NPI’s, or adjust electronic transactions at any time. All registration changes must be made through TOB.

If you have questions on the proper steps required to access TOB and take control of your profile, EDISS recommends you visit the Total OnBoarding page of www.edissweb.com. The TOB Provider User Guide is located on the TOB page, and this document walks you through all of the steps of profile validation. You may also contact the EDISS help desk at 800-967-7902 for assistance.

What Is The EDI Support Services Newsletter?

For All Trading Partners 

The newest edition of the EDI Support Services (EDISS) newsletter, EDISS News, has been posted to the News and Publication page of www.edissweb.com.

For those unfamiliar with the EDISS Newsletter, it is an electronic newsletter designed around topics of interest provided to EDISS by our Trading Partners.  For example, the last EDISS Newsletter focuses on Total Onboarding. Topics are determined based on feedback from our provider community.  If you have a topic or idea you would like to see in a future newsletter, please e-mail your suggestion to support@edissweb.com.

EDISS welcomes suggestions from our Trading Partners and looks forward to providing you with useful information through EDISS News. 

File and Report Processing Reminder

For All Trading Partners 

On occasion, EDISS may experience a delay in claim file processing or report delivery. Typically, this is related to extremely large Trading Partner files being submitted, abnormally high file submission, or heavy traffic on the Bulletin Board System during peak hours of operation.

EDISS understands this can be frustrating at times, but wants to remind all Trading Partners that even when a processing delay occurs, claims are still collected and given proper time of receipt. This ensures claims that pass to the respective data centers will process with the accurate date of submission.

For concerns on a processing delay, please contact the EDISS Help Desk at 800-967-7902.

EDISS sends out this distribution. If there are any questions regarding the content of this distribution contact EDISS.

Some of the provider information contained on the EDISS e-mail distribution is copyrighted by the American Medical Association and the American Dental Association. This includes items such as CPT codes and CDT codes.

Information contained within this distribution is not intended to be republished or shared with Trading Partners who are not customers of EDI Support Services. Any unauthorized use, disclosure, distribution or copying is prohibited.

Due to different e-mail settings, attachments may appear with this e-mail. Please ignore any attachments that are included with this e-mail.

EDISS uses Total OnBoarding to gather the most current email contact listing of our trading partner community. If you wish to unsubscribe from EDI Support Services’ E-mail Distribution, click here.