EDI
Support Services
E-mail Distribution
Electronic
Data Interchange Support Services (EDISS) sends E-mail Distributions to
subscribers wishing to receive the latest Electronic Data Interchange (EDI)
updates. Direct all questions regarding the content of this E-mail to EDISS.
Contact information is provided at the bottom of this
document. Do not reply to this E-mail.
Installing a Digital Certificate for Total OnBoarding
For All Trading Partners
After completion, submission, and
acceptance of the Visionshare Identity and Validation Form (IVF), users receive
an email containing their Total OnBoarding (TOB) Digital Certificate.
The following are steps to download and
install the Digital Certificate:
- Double-click on the Certificate
attached to the e-mail you received from VisionShare.
- Click on Next.
- Enter the PIN located in the letter
that was previously mailed to you by VisionShare.
- Click on
Next.
- Click on Finish -
process is complete.
As a reminder, using Digital Certificate
technology provided by Visionshare Inc., allows for the online transfer of test
claims. Using a Digital Certificate gives TOB various authentication points and
military-grade encryption ensuring only specific individuals have access to
sensitive data. Essentially a Digital Certificate acts as an electronic “ID
Card” to TOB and its features.
For more information on the Digital
Certificate, review the Frequently Asked Questions found at https://noridian.totalonboarding.com or contact
the EDISS Help Desk at
Submitting, Correcting,
Adjusting, or Canceling MSP Claims through DDE
For All Medicare Part A
DDE
Users
EDI Support Services wishes to pass
along education from the Medicare Part A website to our Trading Partner
community.
Effective Monday,
To learn more about this change, we
recommend you review the entire article which can accessed via the following
link: https://www.noridianmedicare.com/provider/updates/docs/MSP_Claims.pdf
If there are additional questions
regarding this change, please contact the Medicare Part A Call Center at
Top Five Telephone Inquiries and Solutions for September 2009
For All Trading
Partners
EDI Support Services (EDISS) would like to provide solutions to the “Top Five” telephone inquiries our EDISS Help Desk received in September 2009. The EDISS website (www.edissweb.com) also contains excellent information to assist with customer inquiries.
For all inquiries to the EDISS Help Desk, please have the provider’s billing NPI number ready for the Customer Service Specialist that answers your call. The Tax ID or Submitter ID is also helpful if available.
1.
Total OnBoarding (TOB)
TOB is a
user-friendly online registration and testing tool, replacing the current paper
registration and claim testing process. The use of TOB is required for all
electronic providers.
There is a
Total OnBoarding tab that is accessible from the main page of www.edissweb.com. This tab will take you to our
TOB page where you can find our TOB User Guides and a direct link to the TOB
login page. Once you browse to the TOB login page, feel free to add it under
your favorites or bookmark it.
EDISS also
offers monthly online workshops on Getting Started with Total OnBoarding and
EDISS. Visit the Training and Help page of our website if you wish to register
for a future session.
The News
and Publications tab on www.edissweb.com also contains TOB
related articles and newsletters. EDISS encourages any provider with questions
to review this page for answers. If you are unable to find needed information
regarding TOB, please feel free to contact our help desk at
2.
Assistance reading and understanding EDISS
reports
Reports generated
by the EDISS front-end collection system are a vital part of following the
status of claims as they process through the EDISS and onto the processing floor
for possible payment. Providers who review their reports have an advantage in
knowing the status of their claims. Not viewing reports may lead to confusion on
Claim Counts, and smaller then expected payments. EDISS provides detailed
instructions on each EDISS report under the Report Documentation section on the
Training and Help page of www.edissweb.com.
EDISS also
periodically offers workshops on Understanding EDISS Reports. To view the entire
EDISS workshop schedule, or to view previous workshop minutes, refer to the
Schedule link under the Workshop section of the Training and Help page of
www.edissweb.com.
3. Password Resets
As required by the Centers for
Medicare & Medicaid Services (
To avoid administrative
reset:
·
Log
into your account once every 30 days to keep it in an active
status.
·
If
necessary, write your password down. If you do need to write it down, keep it in
a secure location.
EDISS requires new users to
change their password upon initial login, and all users must change their
password every 60 days. When creating a new password it is important to note the
following criteria:
·
Password must be
exactly 8 characters in length.
·
Password must
include a number, letter, and one special character (such as *, &, #).
·
The use of
dictionary names or words as passwords is prohibited.
·
The same password
cannot be reused for 6 generations (1 year).
The EDISS
website, www.edissweb.com contains documentation
under the User Documentation, Bulletin Board System section of the Training and
Help page. To view the document, click on the link called “Changing Password in EDISS'
BBS”.
NOTE: With the introduction
of Total OnBoarding (TOB) the BBS will only be used for production claim
activity. All testing should be completed through the TOB
system.
4.
Electronic Remittance Advice
Electronic Remittance Advice (ERA) are delivered to the Bulletin Board System (BBS), and are available to Trading Partners set up with the 835 transaction via their electronic mailbox. After delivery, they are available for downloading for 40 days. Within this 40-day timeframe, Trading Partners have the option of re-downloading an advice at any time. After 40 days, they are archived and are not accessible through the BBS.
If you use a Billing Service or Clearinghouse for the 835 transaction, please check with this vendor to determine the delivery of your electronic remittance advice.
For instructions on downloading electronic remittance via the EDISS BBS, refer to the User Documentation section on the Training and Help page of www.edissweb.com.
5.
Delivery of EDISS reports
EDISS delivers a series of reports based on claim submissions from providers. Reports are located on the Bulletin Board System (BBS), and are available for download by Trading Partners via their electronic mailbox for 40 days. Within this 40-day window, Trading Partners have the option of re-downloading a report at any time. After 40 days, they are archived and are not accessible through the BBS.
If you use a Billing Service or Clearinghouse to submit your claims to EDISS, please check with this vendor to determine the delivery of your reports.
For instructions on downloading reports via the EDISS BBS, refer to the
User Documentation section on the Training and Help page of www.edissweb.com.
Note: With the introduction of
Total OnBoarding (TOB) reports will only be generated from production claim
submission. Any information needed from testing claim submission is available
through functionality in TOB
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EDISS
sends out this distribution. If there are any questions regarding the content of
this distribution contact EDISS.
Some
of the provider information contained on the EDISS e-mail distribution is
copyrighted by the American Medical Association and the American Dental
Association. This includes items such as
Information
contained within this distribution is not intended to be republished or shared
with Trading Partners who are not customers of EDI Support Services. Any
unauthorized use, disclosure, distribution or copying is prohibited.
Due
to different e-mail settings, attachments may appear with this e-mail. Please
ignore any attachments that are included with this
e-mail.
EDISS
uses Total OnBoarding to gather the most current email contact listing of our
trading partner community. If you wish to unsubscribe from EDI Support Services’
E-mail Distribution,
click here.