EDI Support Services
E-mail Distribution
Electronic Data Interchange Support Services (EDISS) sends E-mail Distributions to subscribers wishing to receive the latest Electronic Data Interchange (EDI) updates. Direct all questions regarding the content of this E-mail to EDISS. Contact information is provided at the bottom of this document. Do not reply to this E-mail.
In observance of Veterans Day, the
EDI Support Services Help Desk will be closing at 12:30 p.m. (CT) on Wednesday,
EDI Support Services (EDISS) strives to provide the most up-to-date information in a user-friendly format via our website, www.edissweb.com, but we know there is always room for improvement!
We would love to hear any suggestions or feedback you have for our website by completing our online survey. Answers from this survey will assist us in tailoring the website content to our customer needs. To complete the survey, log on to www.edissweb.com or click here.
As the HIPAA 5010 transition continues to approach, EDI Support Services (EDISS) will provide continuing education to our electronic Trading Partner community as it is received.
MedLearn Matters article SE0904 is now available for review and covers some actions and steps you can take now to prepare for HIPAA 5010 including, provider types affected by 5010, what you need to know for 5010 transition, and additional background on what HIPAA 5010 is. Click here to view the complete article.
As registration in Total OnBoarding (TOB) continues, EDISS would like to share a few tips and tricks with our Trading Partner community.
TOB Inbox:
All correspondence relating to registration (e.g., profile creation or changes, transaction adjustments, etc.) and testing is delivered to Trading Partners through email notifications. These notifications are generated from Total OnBoarding. Each profile in TOB contains an inbox that collects a copy of any email notification sent to the contacts in your profile. This inbox is unique to the NPI or Trading Partner ID associated with a profile.
If changes are made, and there is no evidence of TOB emails sent to your primary contact email address, looking in your TOB Inbox is the next step. Log into your TOB profile and select the ‘Inbox’ tab to verify any e-mail communication.
Be Prepared When Transactions are Selected:
Adding and removing electronic transactions in TOB can easily be completed at anytime with a few clicks of the mouse. Transactions that once required a week to process are now set up in a matter of days. This is a huge advantage for our Trading Partner community, but has the potential to move faster then some Trading Partners are ready for.
EDISS reminds all users that it is very important to be ready to utilize
and handle any electronic transaction registered for. Changing, adding, or
removing electronic transactions prior to being ready could negatively impact
claim submission, claim processing, or report/remittance delivery. If you have
questions or concerns on this subject, contact the EDISS Help Desk at
Take Advantage of Previous Education:
TOB implementation began in April of 2009. Since then, EDISS has distributed a substantial amount of education. Previous email distributions, newsletters, and online presentation content are available for review at www.edissweb.com. EDISS strongly encourages anyone who wishes to find more information about TOB to use these resources.
Digital Certificate Completion:
Providers who have selected a direct transaction that requires testing with EDISS will need to obtain a digital certificate from Visionshare. As you complete your profile, TOB will automatically begin the digital certification process and walk you through the steps needed to obtain one.
If a provider selects a managing vendor, then that specific vendor will have the responsibility of completing the provider profile on the provider’s behalf. A vendor needs to obtain their own digital certificate.
The newest edition of the EDI Support Services (EDISS) newsletter, EDISS News, has been posted to the News and Publications page of www.edissweb.com.
For those
unfamiliar with the EDISS newsletter, it is an electronic newsletter designed
around topics of interest provided to EDISS by our Trading Partners. For
example, the last EDISS Newsletter focused on PC-
EDISS welcomes suggestions from our Trading Partners and looks forward to providing you with useful information through EDISS News.
EDI Support Services (EDISS) would like to provide solutions to the “Top Five” telephone inquiries our EDISS Help Desk received in October, 2009. The EDISS website (www.edissweb.com) also contains excellent information to assist with customer inquiries.
For all inquiries to the EDISS Help Desk, please have the provider’s billing NPI number ready for the Customer Service Specialist that answers your call. The Submitter ID is also helpful if available.
1. Total OnBoarding (TOB)
TOB is a user-friendly online registration and testing tool, replacing the current paper registration and claim testing process. The use of TOB is required for all electronic providers.
There is a Total OnBoarding tab that is accessible from the main page of www.edissweb.com. This tab will take you to our TOB page where you can find our TOB User Guides and a direct link to the TOB login page. Once you browse to the TOB login page, feel free to add it under your favorites or bookmark it.
EDISS also offers monthly online workshops on Getting Started with Total OnBoarding and EDISS. Visit the Training and Help page of our website if you wish to register for a future session.
The News
and Publications tab on www.edissweb.com also contains TOB
related articles and newsletters. EDISS encourages any provider with questions
to review this page for answers. If you are unable to find needed information
regarding TOB, please feel free to contact our help desk at
2. Password Resets
As required by the Centers for
Medicare & Medicaid Services (
To avoid administrative reset:
· Log into your account once every 30 days to keep it in an active status.
· If necessary, write your password down. If you do need to write it down, keep it in a secure location.
EDISS requires new users to change their password upon initial login, and all users must change their password every 60 days. When creating a new password it is important to note the following criteria:
· Password must be exactly 8 characters in length.
· Password must include a number, letter, and one special character (such as *, &, #).
· The use of dictionary names or words as passwords is prohibited.
· The same password cannot be reused for 6 generations (1 year).
The EDISS website, www.edissweb.com contains documentation under the User Documentation, Bulletin Board System section of the Training and Help page. To view the document, click on the link called “Changing Password in EDISS' BBS”.
NOTE: With the introduction of Total OnBoarding (TOB) the BBS will only be used for production claim activity. All testing is completed through the TOB system.
3. Assistance reading and understanding EDISS reports
Reports generated by the EDISS front-end collection system are a vital part of following the status of claims as they process through EDISS and onto the processing floor for possible payment. Providers who do not review their reports will be at a distinct disadvantage in knowing the status of their claims. Not viewing reports may lead to confusion on claim counts or smaller then expected payments. EDISS provides detailed instructions on each EDISS report under the Report Documentation section on the Training and Help page of www.edissweb.com.
EDISS also periodically offers workshops on Understanding EDISS Reports. To view the entire EDISS workshop schedule, or to view previous workshop minutes, refer to the Schedule link under the Workshop section of the Training and Help page of www.edissweb.com.
4. Delivery of EDISS reports
EDISS delivers a series of reports based on claim submissions from providers. Reports are located on the Bulletin Board System (BBS) and are available for download by Trading Partners via their electronic mailbox for 40 days. Within this 40-day timeframe, Trading Partners have the option of re-downloading a report at any time. After 40 days, they are archived and are not available to be downloaded via the BBS. If you use a Billing Service or Clearinghouse to submit your claims to EDISS, please first check with this vendor to determine the delivery of your reports.
For instructions on downloading reports via the EDISS BBS, refer to the User Documentation section on the Training and Help page of www.edissweb.com.
NOTE: With the introduction of Total OnBoarding (TOB) reports will only be generated from production claim activity. Any information needed from testing claim submission is acquired through functionality in TOB.
5. Electronic Remittance Advice
Electronic Remittance Advice (ERA) are delivered to the Bulletin Board System (BBS) and are available to Trading Partners set up with the 835 transaction via their electronic mailbox. After delivery, they are available for downloading for 40 days. Within this 40-day timeframe, Trading Partners have the option of re-downloading an advice at any time. After 40 days, they are archived and are not accessible through the BBS.
If you use a Billing Service or Clearinghouse to receive your ERA, please check with this vendor to determine the delivery of your ERA.
For instructions on downloading electronic remittance via the EDISS BBS, refer to the User Documentation section on the Training and Help page of www.edissweb.com.
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EDISS sends out this distribution. If there are any questions regarding the content of this distribution contact EDISS.
Some
of the provider information contained on the EDISS e-mail distribution is
copyrighted by the American Medical Association and the American Dental
Association. This includes items such as
Information contained within this distribution is not intended to be republished or shared with Trading Partners who are not customers of EDI Support Services. Any unauthorized use, disclosure, distribution or copying is prohibited.
Due to different e-mail settings, attachments may appear with this e-mail. Please ignore any attachments that are included with this e-mail.
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