EDI Support Services
E-mail Distribution
December 8, 2009
Electronic Data Interchange Support Services (EDISS) sends E-mail Distributions to subscribers wishing to receive the latest Electronic Data Interchange (EDI) updates. Direct all questions regarding the content of this E-mail to EDISS. Contact information is provided at the bottom of this document. Do not reply to this E-mail.
EDI Support Services (EDISS) is holding an Electronic Remittance Advice (ERA) Overview online workshop today, December 8, at 10:00 a.m., CT. This session will cover the following basics of the ERA
To register for the session click this link: https://edissweb.webex.com and select View Events by Date.
The goal of EDI Support Services (EDISS) Email Distributions is to provide our customers with the most up to date information possible. At times it may seem we are sending out an increased number of distributions. For better understanding, EDISS wishes to provide a more detailed explanation of what each distribution is, and what information is found in them.
There are three types of EDISS Email Distributions. Below is a breakdown of the type of information included in each.
Special Distributions:
Special
Distributions are reserved for situations that present an immediate impact to
our Trading Partners and occur in a timeframe that falls outside of our normal
Email Distribution schedule. Updates on educational opportunities, billing
changes, and even business closings due to
System Updates:
System Updates are focused on providing notifications on processing errors that affect claim submission, claim processing, or report and electronic remittance advice delivery. System Updates usually have the introduction of an issue followed by an additional distribution(s) with an update or a resolution.
Standard Bi-monthly Distributions:
Standard Bi-monthly Distributions are Email Distributions sent out by EDISS every two weeks. Topics for this distribution can vary and are typically driven off of current changes within EDISS, CMS, or Electronic Media Claims. Trading Partner feedback through our Help Desk is also used to create relevant topics.
EDI Support Services (EDISS) has been made aware that Endeavor is being accessed by multiple individuals using one user code and password. Sharing of user codes and passwords is not permitted. Only the person listed in Endeavor as the user should be accessing Endeavor with their user code and password.
Each individual using Endeavor is responsible for obtaining a user code and password. Endeavor allows multiple users to be registered per NPI. As stated in the Endeavor Terms and Conditions, each user is responsible for maintaining the confidentiality of their user code and password. That individual is responsible for all activities resulting from the use of their user code and password.
Below is verbiage taken from Terms and Conditions for use of Endeavor
User Codes and Passwords
"Role based security is enforced to ensure information is accessible on a need to know basis. User access is restricted to assigned Medicare provider identification numbers.
User is responsible for maintaining the confidentiality of the user code and password and is responsible for all activities resulting from their use, including unauthorized use. User is responsible to immediately notify ‘Endeavor Support Services’ when discontinuing use of the Endeavor System, or in the event the user code and password are compromised or abused.”
EDI Support Services (EDISS) would like to provide solutions to the “Top Five” telephone inquiries our EDISS Help Desk received in November 2009. The EDISS website (www.edissweb.com) also contains excellent information to assist with customer inquiries.
For all inquiries to the EDISS Help Desk, please have the provider’s billing NPI number ready for the Customer Service Specialist that answers your call. The Submitter ID is also helpful if available.
1. Total OnBoarding (TOB)
TOB is a user-friendly online registration and testing tool, replacing the current paper registration and claim testing process. The use of TOB is required for all electronic providers.
There is a Total OnBoarding tab that is accessible from the main page of www.edissweb.com. This tab will take you to our TOB page where you can find our TOB User Guides, our TOB online tutorials, and a direct link to the TOB login page. Once you browse to the TOB login page, feel free to add it under your favorites or bookmark it.
EDISS also offers monthly online workshops on Getting Started with Total OnBoarding and EDISS. Visit the Training and Help page of our website if you wish to register for a future session.
The News and Publications tab on www.edissweb.com also contains TOB related articles and newsletters. EDISS encourages any provider with questions to review this page for answers. If you are unable to find needed information regarding TOB, please feel free to contact our help desk at 877-269-1472. You may also email us at support@edissweb.com.
2. Electronic Remittance Advice
Electronic Remittance Advice (ERA) are delivered to the Bulletin Board System (BBS) and are available to Trading Partners set up with the 835 transaction via their electronic mailbox. After delivery, they are available for downloading for 40 days. Within this 40-day timeframe, Trading Partners have the option of re-downloading an advice at any time. After 40 days, they are archived and are not accessible through the BBS.
If you use a Billing Service or Clearinghouse to receive your ERA, please check with this vendor to determine the delivery of your ERA.
For instructions on downloading electronic remittance via the EDISS BBS, refer to the User Documentation section on the Training and Help page of www.edissweb.com.
3. Password Resets
As required by the Centers for Medicare & Medicaid Services (CMS), EDISS suspends user accounts and requires administrative reset by the EDISS Help Desk after three failed login attempts and/or after 30 days of inactivity.
To avoid administrative reset:
· Log into your account once every 30 days to keep it in an active status.
· If necessary, write your password down. If you do need to write it down, keep it in a secure location.
EDISS requires new users to change their password upon initial login, and all users must change their password every 60 days. When creating a new password it is important to note the following criteria:
· Password must be exactly 8 characters in length.
· Password must include a number, letter, and one special character (such as *, &, #).
· The use of dictionary names or words as passwords is prohibited.
· The same password cannot be reused for 6 generations (1 year).
The EDISS website, www.edissweb.com contains documentation under the User Documentation, Bulletin Board System section of the Training and Help page. To view the document, click on the link called "Changing Password in EDISS' BBS".
NOTE: With the introduction of Total OnBoarding (TOB) the BBS will only be used for production claim activity. All testing is completed through the TOB system.
4. Assistance reading and understanding EDISS reports
Reports generated by the EDISS front-end collection system are a vital part of following the status of claims as they process through EDISS and onto the processing floor for possible payment. Providers who do not review their reports will be at a distinct disadvantage in knowing the status of their claims. Not viewing reports may lead to confusion on claim counts or smaller than expected payments. EDISS provides detailed instructions on each EDISS report under the Report Documentation section on the Training and Help page of www.edissweb.com.
EDISS also periodically offers workshops on Understanding EDISS Reports. To view the entire EDISS workshop schedule, or to view previous workshop minutes, refer to the Schedule link under the Workshop section of the Training and Help page of www.edissweb.com.
5. PC-ACE Pro32
PC-ACE Pro32 is a free/low cost billing software that is HIPAA compliant and supported by EDI Support Services. It is available to download free of charge from www.edissweb.com. PC-ACE Pro32 provides its users a direct method for electronic claim submission and electronic remittance advice receipt.
Note: EDISS requires a $25.00 yearly fee from a user requesting the PC-ACE Pro32 program on compact disc (cd). This fee will cover the shipping & handling of the software and its continuing updates. This fee is an annual fee allowed by the Centers for Medicare and Medicaid Services (CMS).
EDISS provides a large amount of resource material for PC-ACE Pro32 on www.edissweb.com. A complete user guide, online tutorials, and presentations from online workshops are available for review and reference.
Trading Partners may contact the EDISS Help Desk at 1-800-967-7902 with questions on PC-ACE Pro32 as well.
EDI Support Services Contact Information: |
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1-800-967-7902 |
1-877-269-1472 |
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EDISS sends out this distribution. If there are any questions regarding the content of this distribution contact EDISS.
Some of the provider information contained on the EDISS e-mail distribution is copyrighted by the American Medical Association and the American Dental Association. This includes items such as CPT codes and CDT codes.
Information contained within this distribution is not intended to be republished or shared with Trading Partners who are not customers of EDI Support Services. Any unauthorized use, disclosure, distribution or copying is prohibited.
Due to different e-mail settings, attachments may appear with this e-mail. Please ignore any attachments that are included with this e-mail.
EDISS uses Total OnBoarding to gather the most current email contact listing of our Trading Partner community. If you wish to unsubscribe from EDI Support Services’ E-mail Distribution, click here.