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Duplicate Report/Remittance Advice Delivery
For All New Gateway Submitters
EDI Support Services (EDISS) is currently experiencing isolated occurrences of duplicate reports/remittance advices within the New EDISS Gateway. Important information to be aware of:
• Duplicate reports in the new gateway mailbox may contain a '#' in the outbound filename.
• Submitters are encouraged to disregard any duplicate reports and avoid double posting of 835s.
We are continuing to research the cause of the duplication and apologize for any inconvenience this may be causing. A follow-up email will be sent when additional information is available.