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What's New

  • EDISS Gateway Transition Has Begun!
    The EDI Support Services (EDISS) Gateway is getting an upgrade! The Gateway transition is scheduled to begin in Quarter 2, 2016, and will continue throughout 2016. We are excited about the enhanced support capabilities and the new tools this transition will provide to our EDI support staff to better assist our Submitter Community!
  • Password Information for EDISS Gateway and EDISS Connect
    Due to high call volume due to our EDISS Gateway transition, EDISS is providing our users experiencing password issues with some helpful tips and tricks. Please take a moment to review and try these tips prior to calling.

Production Alerts

EDISS Connect Registration Website — Intermittent Availability
For All Submitters
Posted: 3/21/17
Resolved: 3/22/17

The EDI Support Services (EDISS) Connect Registration website is currently experiencing intermittent availability. Users may experience issues logging in and/or functionality issues. EDISS apologizes for any inconvenience this may be causing and will provide an update once the system functionality is restored.

Report and Remittance Advice Delay
For All New Gateway Submitters
Posted: 3/6/17
Resolved: 3/7/17

EDI Support Services (EDISS) has identified a small subset of 999, 277CA Acknowledgement Reports and Remittance Advices from March 2, 2017, through March 3, 2017, did not successfully deliver to submitter mailboxes in the new Gateway. A follow-up email will be sent once the delivery issue has been resolved.

Production Alert Archives





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Scheduled Maintenance Downtime
for HIPAA Production Line