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Navigating the New IVR

For All Medicare Submitters

Having trouble reaching the correct Medicare department? The Noridian Interactive Voice Response (IVR) system was recently upgraded with several new changes. We are providing an overview of the new IVR prompts to help our Submitter community become more familiar with what to expect when calling. For more information, visit https://www.noridianmedicare.com/.

Main Menu Prompt Department Assistance Provided Additional Prompts
General or press 1 Part A and B Contact Center Patient eligibility, claim status (use for assistance with denials), check and remit information and general questions Enter the following information:
  • NPI
  • PTAN
  • Last 5 of the Tax ID(TIN/S
Select which menu option best fits your need.
EDI or press 2 EDI EDI registration, Gateway and Connect password assistance, claim rejection assistance

Is the call related to the Noridian Medicare Portal registration or password assistance?

Verbal Response

  • Say Yes - Caller will be transferred to User Security department
  • Say No - Caller will be asked if his/her inquiry is general or password related
    • Say General for general EDI questions
    • Say Passwords for EDI passwords

NOTE: Vendors who do not have a specific NPI or PTAN available, say Agent to speak with a representative.
Enrollment or press 3 Provider Enrollment Medicare enrollment assistance

Is caller calling to obtain EDI Trading Partner or Submitter ID?

Verbal Response

  • Say Yes - Caller will be transferred to EDI department
  • Say No - Caller will be asked if his/her inquiry is regarding mailing addresses, application fees, or application status information
    • Say Yes - Caller will be directed to website for additional information based on his/her selection
    • Say No - Caller must provide the Provider Authentication Elements to reach a representative
Reopening or press 4 Phone Reopenings Medicare Part B Phone Reopenings Enter the following information:
  • NPI
  • PTAN
  • Last 5 of the TIN/SSN
  • ICN for the claim needing to be adjusted
Security or press 5 User Security Direct Data Entry (DDE) and Noridian Medicare Portal (NMP) registration and password assistance

Are you calling for EDISS connect or EDISS gateway assistance?

Verbal Response

  • Say Yes - Caller will be transferred to EDI department
  • Say No – Caller will continue to User Security



Message Sent:
March 03, 2020