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Rather Send an Email than Call?

For All Submitters

When using the support email option,, include the following information within the email inquiry.

  • Your name
  • Business name and location
  • NPI
  • Business phone number and extension
  • Complete description of your issue

To ensure response delivery to your inbox, please add these addresses to your address book or safe list.

Do not e-mail requests to EDISS for issues such as the status of a claim or remittance or questions about claim processing and denials. EDISS does not handle such inquiries.

Note: Gateway and Connect access questions cannot be done via email, please call the appropriate phone number for assistance.

Message Sent:
December 1, 2020