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Production Alerts

Title Submitters Affected Description
EDISS Gateway Processing Issue - Resolved 07/26/2021 For All Submitters EDI is currently experiencing an issue with the EDI Gateway. Claim collection and connectivity are impacted. EDI is working to resolve and appreciates your patience.
Missing Reports - Resolved 07/26/2021 For Medicare Submitters EDI has identified an issue impacting a subset of claims submitted between 6/30 and 7/2. If you did not receive 999 or 277CA reports from your file submissions, please be advised that EDI is working to resend these files on your behalf and no action is needed.
277CA Delay - Resolved 07/22/2021 For Medicare Part B Submitters Medicare Part B Remittance Advice Delivery Delay for ID for 07/22/2021.

Production Alert Archives

 

What's New

Using the Gateway SSPR for Password Resets
For All Submitters

EDI Support Services (EDISS) requires all submitters to use the Gateway Self-Service Password Reset (SSPR) website to gain access to their account when their password has been forgotten or has expired.

 

The "Forgot password?" option uses the security questions and answers that were created during registration. EDISS recommends Gateway users store their security questions and answers in a safe and secure location where they can be accessed for future use.

 

To access the Gateway SSPR,

 

For help using this feature,

 


 

 

 

Current System Status

Quick Links

Scheduled Maintenance Downtime
for HIPAA Production Line