Contacting EDISS
For All Submitters
Submitters may contact EDISS over the phone or through email. Please be sure to use the correct Line of Business phone number and follow our email guidelines (below).
Note: Please call the appropriate phone number for assistance with Gateway and Connect access questions. Email cannot be used for these questions at this time.
Phone:
Medicare Lines of Business
Jurisdiction E (JE) Part A and B: 855-609-9960
Jurisdiction F (JF) Part A and B: 877-908-8431
Monday - Friday 8:00 A.M. - 7:00 P.M. (CT)
See Training Closure Schedule
All Other Lines of Business
800-967-7902
Monday - Friday 8:00 A.M. - 5:00 P.M. (CT)
See Training Closure Schedule
Email:
Non-critical questions or issues
support@edissweb.com
Concerns or praise to EDISS management
edimgmt@edissweb.com
Include
- Your name
- Business name and location
- NPI
- Business phone number and extension
- Complete description of your issue
To ensure delivery to your inbox, please add these addresses to your address book or safe list.
Do not e-mail requests to EDISS for the status of a claim or remittance or for questions about claim processing and denials. EDISS does not handle such inquiries.
Message Sent:
March 1, 2022
July 6, 2021