For All Submitters
EDI Support Services (EDISS) requires all submitters to use the Gateway Self-Service Password Reset (SSPR) website to gain access to their account when their password has been forgotten or has expired.
The "Forgot password?" option uses the security questions and answers that were created during registration. EDISS recommends Gateway users store their security questions and answers in a safe and secure location where they can be accessed for future use.
To access the Gateway SSPR,
- IA Web Portal Users should use https://accountmgt3.edissweb.com
- All other users should use https://accountmgt2.edissweb.com
For help using this feature,
- IA Submitters should visit: https://www.edissweb.com/web/medicaid/software/gateway.html
- All other Submitters should visit: https://www.edissweb.com/web/cgpblue/software/gateway.html
Message Sent:
September 2, 2025
July 11, 2023