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Production Alerts

Title Submitters Affected Description
Duplicate Remittance Advice - Occurred 08/10/2022 For IA Medicaid Submitters Duplicate 835s may have been sent to a subset of IA providers. No action is needed; we apologize for the inconvenience.
IA Medicaid Web Portal Maintenance - Resolved 07/31/2022 For IA Medicaid Submitters The IA Medicaid Web Portal was down on Saturday, 7/30/22 from approximately 6am to 11am. The Portal was also down on Sunday, 7/31/22 until 12:45pm due to maintenance.

Production Alert Archives


What's New

New Code K1034 Not in PC-ACE
For PC-ACE Submitters

The new code K1034 for OTC COVID tests is not currently included in PC-ACE. Providers using PC-ACE should manually add this code if needed for billing. To add the code in PC-ACE, users can click Reference File Maintenance, navigate to the Codes/Misc tab, click HCPCS under the Shared column, and click New to enter the code information. The code will be included in the next PC-ACE release.


Using the Gateway SSPR for Password Resets
For All Submitters

EDI Support Services (EDISS) requires all submitters to use the Gateway Self-Service Password Reset (SSPR) website to gain access to their account when their password has been forgotten or has expired.


The "Forgot password?" option uses the security questions and answers that were created during registration. EDISS recommends Gateway users store their security questions and answers in a safe and secure location where they can be accessed for future use.


To access the Gateway SSPR,


For help using this feature,





Current System Status

Quick Links

Scheduled Maintenance Downtime
for HIPAA Production Line