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Production Alerts

Title Submitters Affected Description
IA Medicaid Web Portal Maintenance - Resolved 07/31/2022 For IA Medicaid Submitters The weekly maintenance window was extended for the IA Medicaid Web Portal on Sunday, 07/31/2022 until 12:45PM.
IA Medicaid Web Portal Maintenance - Resolved 07/30/2022 For IA Medicaid Submitters The IA Medicaid Web Portal was down on Saturday, 07/30/22 from approximately 6AM to 11AM.
System Maintenance - Resolved 07/24/2022 For All Submitters EDISS Gateway maintenance downtime was extended beyond 12PM to 3PM on Sunday, 07/24/22.
Medicare Remittance Advice Delivery Delay - Resolved 07/20/2022 For All Medicare Submitters Medicare Part A and Part B 277CA Delivery Delay for all regions for 07/20/2022.

Production Alert Archives


What's New

New Code K1034 Not in PC-ACE
For PC-ACE Submitters

The new code K1034 for OTC COVID tests is not currently included in PC-ACE. Providers using PC-ACE should manually add this code if needed for billing. To add the code in PC-ACE, users can click Reference File Maintenance, navigate to the Codes/Misc tab, click HCPCS under the Shared column, and click New to enter the code information. The code will be included in the next PC-ACE release.


Using the Gateway SSPR for Password Resets
For All Submitters

EDI Support Services (EDISS) requires all submitters to use the Gateway Self-Service Password Reset (SSPR) website to gain access to their account when their password has been forgotten or has expired.


The "Forgot password?" option uses the security questions and answers that were created during registration. EDISS recommends Gateway users store their security questions and answers in a safe and secure location where they can be accessed for future use.


To access the Gateway SSPR,


For help using this feature,





Current System Status

Quick Links

Scheduled Maintenance Downtime
for HIPAA Production Line