Contact EDI Support Services

Contact EDI Support Services

All hours of Operation are listed in Central Standard Time.

EDI Support Services Closure Schedule

EDI Support Services Help Desk

Phone

800-967-7902

Hours of Operation

JE: Monday - Friday 8 a.m. - 7 p.m. (CT)

JF: Monday - Friday 8 a.m. - 6 p.m. (CT)

All other Lines of Business: Monday - Friday 8 a.m. - 5 p.m. (CT)

See Training Closure Schedule

FAX

701-277-7850

Mailing Address

EDI Support Services
PO Box 6729
Fargo, ND 58108-6729

Email

For non-critical questions or issues: support@edissweb.com

For concerns or praise to EDISS management: edimgmt@edissweb.com

Be sure to include the following when contacting us via email:

  • Your name
  • Business name and location
  • NPI
  • Business phone number and extension
  • Complete description of your issue

To ensure delivery to your inbox, please add these addresses to your address book or safe list.

Do not e-mail requests to EDISS for issues such as the status of a claim or remittance or questions about claim processing and denials. EDISS does not handle such inquiries.

Note: Gateway and Connect access questions cannot be done via email, please call the appropriate phone number for assistance.

DME EDI Contact Info

Jurisdictions A and D National Government Services
866-311-9184
NGS.CEDIHelpdesk@anthem.com
8 a.m. - 8 p.m. (CT)

CMS EDI Education

Contacts - Quick Links