Contact EDI Support Services
All hours of Operation are listed in Central Standard Time.
EDI Support Services Closure Schedule
EDI Support Services Help Desk
Phone
Medicare Part A and B
Jurisdiction E (CA, HI, NV, American Samoa, Guam and Northern Mariana Islands): 855-609-9960
Jurisdiction F (AK, AZ, ID, MT, ND, OR, SD, UT, WA, WY): 877-908-8431
ND Medicaid
800-967-7902
Hours of Operation
JE: Monday - Friday 8 a.m. - 7 p.m. (CT)
JF: Monday - Friday 8 a.m. - 6 p.m. (CT)
All other Lines of Business: Monday - Friday 8 a.m. - 5 p.m. (CT)
See Training Closure Schedule
FAX
701-277-7850
Mailing Address
EDI Support Services
PO Box 6729
Fargo, ND 58108-6729
Email
For non-critical questions or issues: support@edissweb.com
For concerns or praise to EDISS management: edimgmt@edissweb.com
Be sure to include the following when contacting us via email:
- Your name
- Business name and location
- NPI
- Business phone number and extension
- Complete description of your issue
To ensure delivery to your inbox, please add these addresses to your address book or safe list.
Do not e-mail requests to EDISS for issues such as the status of a claim or remittance or questions about claim processing and denials. EDISS does not handle such inquiries.
Note: Gateway and Connect access questions cannot be done via email, please call the appropriate phone number for assistance.
DME EDI Contact Info
Jurisdictions A and D National Government Services
866-311-9184
NGS.CEDIHelpdesk@anthem.com
8 a.m. - 8 p.m. (CT)
CMS EDI Education
