For All Submitters

There have been some improvements made to EDISS Connect registration. Some of the biggest updates are as follows:

• The contact listed on the Providers EDISS Connect account will receive a Production alert email for every transaction that is moved into production.
  • For a Provider it's important that the contact is up to date on the account profile page to ensure delivery of the production emails
  • It is important to pay attention to the information in each email, so you know which transaction is ready
  • Typically for the 837I/837P, you will want to wait the overnight cycle before submitting claims to avoid any rejections
  • These emails will include the Provider Trading Partner ID
  • It will alleviate calling and/or emailing in for status of your account (which was stopped back in 2019)
  • It provides you with the confirmation request that you can pass onto your Vendor/Clearinghouse to begin submitting on your behalf
• Lines of Business no longer in service were removed.
• Our Contact page on the main login and the contact tab within the Connect account now has the states listed for each jurisdiction.

This provides you with the correct number to call, to avoid any confusion or redialing

Message Sent:
May 7, 2024