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What's New

  • EDISS Gateway Transition Has Begun!
    The EDI Support Services (EDISS) Gateway is getting an upgrade! The Gateway transition began May 23, 2016, and will continue throughout 2016. We are excited about the enhanced support capabilities and the new tools this transition will provide to our EDI support staff to better assist our Submitter Community!
  • Password Information for EDISS Gateway and EDISS Connect
    Due to high call volume due to our EDISS Gateway transition, EDISS is providing our users experiencing password issues with some helpful tips and tricks. Please take a moment to review and try these tips prior to calling.
  • Interested in Getting Your Remittance Advice Faster?
    Look no further! Sign up today in EDISS Connect for the electronic remittance advice (835) to begin receiving your remittance advice the same day your claims finalize. Additional Electronic Remittance Advice Benefits

Production Alerts

Update: New Gateway Intermittent Connectivity
For All New Gateway Submitters
Posted: 12/20/16
Resolved: 12/22/16

EDISS implemented updates on December 18, 2016, to the new Gateway system to correct issues that are currently being experienced by Submitters. We are still seeing intermittent connectivity issues and are continuing to problem-solve and work toward a resolution.

EDISS apologizes for any inconvenience this may be causing and will provide an update once the system connectivity issues have been fully resolved.

Legacy Gateway Dial-Up Availability
For All Legacy Gateway Submitters
Posted: 12/20/16
Resolved: 12/20/16

The EDI Support Services (EDISS) legacy Gateway is currently experiencing functionality issues when connecting via modem. Submitters uploading electronic files since December 18, 2016, are receiving errors on the TRNACK report. EDISS apologizes for any inconvenience this may be causing and will provide an update once the system functionality is restored.

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