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What's New

  • New EDISS Help Desk Training Schedule
    EDISS will be transitioning to a new training schedule on Friday August 11, 2017. Previously, EDISS was closed for training every Wednesday. An updated training and holiday closure schedule for the EDISS Help Desk can be found by visiting, select your state and select See Training Closure Schedule at the bottom of the page.
  • EDISS Gateway Transition Is Now Complete!
    The final phase of the EDI Support Services (EDISS) Gateway Transition was completed on 5/5/2017. EDISS has greatly appreciated the cooperation and flexibility of our submitter community throughout the transition period.
  • Password Information for EDISS Gateway and EDISS Connect
    Due to high call volume due to our EDISS Gateway transition, EDISS is providing our users experiencing password issues with some helpful tips and tricks. Please take a moment to review and try these tips prior to calling.
  • CORE Operating Rules
    Beginning 4/3/2017 EDISS will begin supporting CORE Connectivity and the associated transactions through the new EDISS Gateway. The first phase of CORE Implementation will apply to the Medicare Line of Business.

Production Alerts

Production Alerts New Gateway Production Faxes Sent in Error
For Iowa Medicaid Direct Submitters
Posted: 5/3/2017

Iowa Medicaid Direct Submitters received new EDISS Gateway production faxes in error on May 2, 2017. These faxes can be disregarded.

Remittance Advice Delay
For Medicare Part B of Arizona, Northern California, Southern California, and Washington Submitters
Posted: 4/24/2017
Resolved: 4/24/17

Remittance advices for Medicare Part B of Arizona, Northern California, Southern California, and Washington submitters from April 24, 2017 are delayed. Remittance advices are delivering now and all advices are expected to be available for retrieval at, or before, 3 pm CST today, April 24, 2017.

Processing Issue
For All New Gateway Submitters
Posted: 4/19/2017
Resolved: 4/19/17

EDI Support Services (EDISS) experienced a processing issue through the new gateway that impacted 837 claim files submitted on 04/17/2017 starting at 10:30 pm (CST) to 04/18/2017 8:40 am (CST). If you did not receive reports for files submitted during this time frame, please resubmit the files. EDISS apologizes for any inconvenience this may have caused.

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