Contact EDI Support Services
All hours of Operation are listed in Central Standard Time.
EDI Support Services Closure Schedule
EDI Support Services Help Desk
Phone
800-967-7902
Hours of Operation
JE
Monday - Friday 8:00 A.M. - 7:00 P.M. (CT)
JF
Monday - Friday 8:00 A.M. - 6:00 P.M. (CT)
All other Lines of Business
Monday - Friday 8:00 A.M. - 5:00 P.M. (CT)
See Training Closure Schedule
FAX
701-277-7850
Mailing Address
EDI Support Services
PO Box 6729
Fargo, ND 58108-6729
For non-critical questions or issues:
support@edissweb.com
For concerns or praise to EDISS management:
edimgmt@edissweb.comBe sure to include the following when contacting us via email:
- Your name
- Business name and location
- NPI
- Business phone number and extension
- Complete description of your issue
To ensure delivery to your inbox, please add these addresses to your address book or safe list.
Do not e-mail requests to EDISS for issues such as the status of a claim or remittance or questions about claim processing and denials. EDISS does not handle such inquiries.
Note: Gateway and Connect access questions cannot be done via email, please call the appropriate phone number for assistance.
DME EDI Contact Info
Jurisdictions A and D National Government Services
866-311-9184
NGS.CEDIHelpdesk@anthem.com
8:00 a.m. - 8:00 p.m. (CT)
CMS EDI Education
- CMS HIPAA Website
- CMS HIPAA e-mail: askhipaa@cms.hhs.gov
- CMS HIPAA Hotline: 1-866-282-0659
- CMS EDI Website