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Production Alerts

Title Submitters Affected Description
EDISS Call Center Phone Lines Network Issue - Resolved 05/20/2022 For All Submitters The EDISS Call Center phone lines are down due to a network issue. We are working on the issue and apologize for any inconvenience.
IA Medicaid Web Portal Maintenance - Resolved 05/05/2022 For IA Medicaid Web Portal Submitters The IA Medicaid Web Portal will be undergoing maintenance on 05/05/22 at 8:00 PM CST for approximately one hour. EDISS apologizes for the inconvenience.
EDI Gateway Issue - Resolved 04/21/2022 For All Submitters EDISS experienced intermittent Gateway access errors on 04/20/2022. Claim collection and connectivity were impacted. Batch processing was unavailable. We apologize for the inconvenience and appreciate your patience.
System Issue - Resolved 04/19/2022 For All Submitters EDI Support Services experienced a systems issue from around 9 PM on 4/18/2022 to 12 PM 4/19/2022. During that time, submitted files did not process or generate reports. Delayed reporting was fully delivered by 5:30 PM CST on 4/19/2022.

Production Alert Archives


What's New

New Code K1034 Not in PC-ACE
For PC-ACE Submitters

The new code K1034 for OTC COVID tests is not currently included in PC-ACE. Providers using PC-ACE should manually add this code if needed for billing. To add the code in PC-ACE, users can click Reference File Maintenance, navigate to the Codes/Misc tab, click HCPCS under the Shared column, and click New to enter the code information. The code will be included in the next PC-ACE release.


Using the Gateway SSPR for Password Resets
For All Submitters

EDI Support Services (EDISS) requires all submitters to use the Gateway Self-Service Password Reset (SSPR) website to gain access to their account when their password has been forgotten or has expired.


The "Forgot password?" option uses the security questions and answers that were created during registration. EDISS recommends Gateway users store their security questions and answers in a safe and secure location where they can be accessed for future use.


To access the Gateway SSPR,


For help using this feature,





Current System Status

Quick Links

Scheduled Maintenance Downtime
for HIPAA Production Line