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Production Alerts

Title Submitters Affected Description
Non-Medicare COVID Code Rejections - Resolved 5/10/2021 For Non-Medicare Submitters A subset of COVID codes are rejecting in error for Non-Medicare claims. EDISS is working to resolve and apologizes for the inconvenience.
Medicare Part A Remittance Advice Delivery Delay - Resolved 5/6/2021 For Medicare Part A Submitters Medicare Part A Remittance Advice Delivery Delay for JE for 05/06/2021.
Duplicate Part A Remittance Advice - Resolved 5/5/2021 For Medicare Part A Submitters Medicare Part A Remittance Advice for JE from 05/05/2021 have been delivered twice. If duplicate 835s are received, please disregard.

Production Alert Archives


What's New

IME Gateway Transition
For All Iowa Medicaid Submitters


Thank you to our Iowa Submitter Community for patience and assistance during the IME Gateway Transition! EDI Support Services (EDISS) transitioned all Iowa Medicaid MCO/Encounter transactions, Fee for Service/Web Portal users and all existing Iowa Medicaid Web Portal functionality out of our legacy EDI Gateway on October 18, 2020.


All external documentation relevant to the EDISS Gateway Update is stored on the EDISS Gateway Transition page. The Iowa Medicaid Web Portal Guide has been updated with the new web portal information, and an Additional Access User Registration in EDISS Connect document has been created to provide details of the new EDISS Connect functionality.


ISA13 Requirement for Claim Submission Calls
For All Submitters


To provide the most efficient customer service possible for our Submitter community, EDISS will be implementing a change to what information is required when calling for claim submission assistance. Effective 8/1/2020, EDISS will require the ISA13 (Interchange Control Number) element from the inbound file for questions regarding claim submissions. This will specifically be required for Submitters who send more than 500 inbound files per day or in cases where the inbound file is not able to be located.


Providing this information ensures that EDISS reviews the correct file. Callers who do not have this may be asked to call back once they have obtained the ISA13 element.


A message from Noridian on COVID-19 and business continuity


Noridian Healthcare Solutions, LLC remains committed to its role in supporting essential functions for the Medicare FFS and Medicaid programs during the COVID-19 pandemic. Last week we moved 900 employees to temporary work from home. With nearly half of our employee base telecommuting already, we were very prepared for that move. Our process was organized, controlled, and phased to provide for continuity of business operations and the safety of our employees. Today 99 percent of our employees are work-from-home. Each of our office locations is closed, and access to those is restricted to a handful of employees with an approved business need. Those employees are operating under CDC recommended social distancing. We will continue to perform our work with quality and care.





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